Frequently Asked Questions Secction
What is the maximum capacity for participants on the sailboat tours?
The maximum capacity allowed is 10 people. The cost of the fees covers a capacity of 1 to 10 people, and any additional persons incur an additional charge.
What is the duration of the tours?
The minimum duration of our tours is 2 hours, and the maximum is 8 hours.
Do the sailboat tours ensure privacy for participants?
All our tours are characterized by being completely private.
What activities can be enjoyed during the tour?
During the tour, you can partake in activities such as snorkeling, sailing, stopping at Isla Mujeres, and anchoring at the beautiful Playa Norte.
What elements and services are included in a sailboat tour?
Our sailboat tours include refreshments, bottled water, beers, a national open bar, and snacks such as chips and seasonal fruits.
What is the company's policy in case of adverse weather conditions?
In the event that the port is closed due to adverse weather conditions, we offer two options: a full refund of the deposit or rescheduling of the tour.
What payment methods are available for customers?
We accept payments through PayPal deposit, cash, and interbank deposits.
What is the procedure for handling refunds?
Refunds are processed directly to the account from which the deposit was made.
What activities can be enjoyed during the tour?
During the tour, you can partake in activities such as snorkeling, sailing, stopping at Isla Mujeres, and anchoring at the beautiful Playa Norte.
Are there any additional charges that customers should be aware of?
There are no additional charges, except for promotional rates. These rates include transportation within the Cancun area, mooring fees, and access to snorkeling areas.
What items are recommended for attendees to bring during the tour?
We recommend bringing towels, sunglasses, a hat, and sunscreen for a more comfortable and safe experience.
Is it possible to arrange a departure from a different pier than the default one?
Yes, it is possible to depart from another pier, but this incurs an additional charge that varies depending on the location.